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Terms & Conditions

In booking a course or workshop you are entering into an agreement ("Agreement") with EFSTAS Ltd ("EFSTAS"), a limited company registered in England and Wales under Registration Number 8874608. The registered address is School Cottage, Ingleby Greenhow, Great Ayton, Middlesbrough TS9 6LL, England. Registered VAT number 179832753. The expressions "we", "us" and "our" refer to EFSTAS Ltd and "you" and "your" refer to you. 

Booking conditions

Pre-payment of a course or workshop is a condition of attendance.  Bookings made via the website will be confirmed in writing within five working days of receipt of the completed booking form. If you have not received confirmation within ten days, please telephone +44 01642 715346. Payment terms are outlined below.

Cancellations or substitutions

All cancellations must be made in writing. Cancellations received two weeks before the course or less will not receive a refund.  However, transfer to another course can be made and such transfers are not subject to a transfer fee. 

We reserve the right to cancel a course where insufficient delegates have booked and paid for the course fourteen days before the course date.  Where this applies you will be notified no later than fourteen days prior to the course date.  You will be entitled to a full refund or you may transfer your booking to a future course date, if desired.  It follows that consideration should be given to the possibility of cancellation when making any travel or accommodation arrangements.

If you are unable to attend, substitute delegates can be accepted at no charge, providing they meet the eligibility criteria, where such criteria apply.

Payment

Payment can either be made online using a credit or debit card or an invoice can be requested and will be sent upon receipt of the booking. Payment of invoices must be received fourteen days prior to the commencement of the course, or within 30 days of the invoice date, whichever is sooner. Payment for bookings received from overseas, must be made online or accompany the booking. If you wish to pay by BACS transfer you should select invoice and payment details will be provided. Where payment has been submitted, a VAT receipt will be provided.

Warranties and Liability

We make every effort to ensure that our courses and workshops are relevant and topical. However, Open Courses are not tailored or bespoke for specific businesses, industries or individuals and therefore, all warranties express and implied are excluded to the extent lawfully permitted. Please contact us if a tailored course is required. This does not affect your statutory consumer rights.

Other than in with regard to death or personal injury caused by our negligence or as otherwise specifically provided for by law, our entire liability relating to this Agreement shall be the price paid you have paid for the training course or workshop.  We have no further liability to you for any further claim as a result of (or arising from: loss of revenue or profits; loss of business opportunity; loss of anticipated savings; loss of goodwill or injury to reputation; loss of data; direct or indirect losses suffered by third parties; or indirect, consequential or special loss or damage, regardless of the form of action, however arising.

Termination of Agreement

We are entitled to terminate this Agreement immediately if at any time you default in or commit any breach of your obligations under this Agreement by giving notice.

Delegate requests and requirements

Every effort is made to ensure your course experience is informative, comfortable and enjoyable. Please let us know if you have any specific access, dietary or other requirements prior to the course date and we will make every effort to accommodate them. 

Unforeseen circumstances

We reserve the right to cancel events, change venues (within the same city) and substitute trainers and consultants (subject to eligibility requirements) at our discretion. A full refund will be paid where other dates are not acceptable in the event of cancellation. 

Discounts

Any discounts offered apply to the specified course, cannot be used with any other offer or discount and are not transferable. Discounts make be withdrawn at any time.

Full terms and conditions

This Agreement constitutes the entire agreement between you and us, supersedes any previous agreement and may not be varied except in writing between both parties.

Personal Information and Privacy Policy

Any personal information provided under this Agreement will be processed in accordance with our Privacy Policy, which is incorporated into this Agreement.

General

Any waiver of a breach of the terms and conditions that we apply is specific to that breach along and may not be applied to any other subsequent breach or any other provision.

In the event that any provision in this Agreement is held by any competent authority to be unenforceable in whole or in part, the validity of the other provisions is unaffected.

The law of England governs this Agreement and you agree to submit to the non-exclusive jurisdiction of the English courts.

 

  • Well delivered course and the slides were good, thanks again!

    - Andrew, Cheshire
  • Many thanks for your support and the excellent course last week.

    - Keith, Northumberland